AutoPlanet Brampton is seeking a Presales Manager to join their dynamic team in Brampton, Ontario. The successful candidate will be responsible for managing and training staff, reporting performance goals, and establishing good working relationships with customers.
Requirements
- Managing and training staff to reply to internet leads and convert them into appointments.
- Work in strict compliance with the requirements and regulations of the Ontario Motor Vehicle Industry Council (OMVIC).
- Report performance goals and achievements on a regular basis.
- Hire, train, motivate, counsel, and monitor the performance of all Presales staff.
- Regularly evaluate employee performance and provide periodic feedback.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle all customer complaints on a timely basis.
- Establish daily/weekly/monthly goals for Presales staff to generate business.
- Complete necessary certification tests.
- Study used vehicle inventory on a weekly basis and learn pertinent dealership processes.
- Follow the policies and procedures of the Presales department.
- Following up with customers via telephone or email about their experience with the dealership, either sold or unsold clients and reporting back to the General Manager.
- Ensuring Google review ratings are up to date.
- Ensuring Customer Satisfaction Index’s are at a level satisfactory with the General Manager and manufacturer for both service and sales.
- Dealing with any potential poor surveys with clients, understanding what went wrong and how the dealership can assist with fixing them moving forward.
- Completing Daily Traffic log systems and sending morning reminders to the General Manager.
- Ensuring vehicle descriptions are accurate on Auto-Trader.
- Assisting the sales floor with deliveries when requested.
- Uphold all rules and procedures - support enforcement, including disciplinary action as necessary.
- Other duties as required by management.
Benefits
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Car Allowance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
