Customer Service Coordinator - Service Writer
PenskeTacoma, Washington, United States
Posted December 8, 2025
Full Time
About the Company
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
Job Description
A Customer Service Coordinator for our Tacoma branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Provide customer service, assuring customers are satisfied and will return for additional business.
Requirements
- Develop daily and weekly workforce plans
- Communicate with customers for maintenance updates
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks
- Other projects and tasks as assigned by supervisor