Director of IT

Backstory is seeking a Director of IT to lead the company's corporate technology infrastructure, overseeing IT operations, leading a team of technical professionals, and ensuring systems are secure, scalable, and aligned with long-term business objectives.

Requirements

• Recruit, mentor, and lead a high-performing team of IT Engineers, Automation Engineers, Business Intelligence Developers, and Web Developers
• Develop and execute an IT roadmap aligned with company growth and financial goals
• Oversee IT support operations to ensure timely issue resolution and a high standard of service
• Establish and track KPIs across IT disciplines to drive improvements in uptime, ticket resolution, employee satisfaction, and infrastructure performance
• Manage the annual IT budget with a focus on efficiency and return on investment
• Own vendor relationships, including contract negotiations, service level agreements, and security requirements, while ensuring the company has the right tools to support current needs and future growth
• Partner cross-functionally with Security, Legal, People, and Finance to meet compliance, privacy, and regulatory requirements
• Act as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives

Benefits

• Commissions or bonus programs
• Equity
• Benefits