Product Success Specialist (Remote)
PeopleGroveMumbai, Maharashtra, India
Posted November 11, 2025
Full Time
About the Company
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, providing integrated suite of platforms for experiential learning, outcomes assessment, compliance, and student & Alumni lifecycle engagement.
Job Description
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States. We are looking for a Product Success Specialist to join our partner-facing team, providing support and expertise to higher education professionals.
Requirements
- 2+ years in a SaaS product support role or equivalent
- Exceptional written communication skills
- Familiarity with support tools such as Zendesk, Intercom, Jira, Service Now or similar platforms
- Experience troubleshooting web-based systems, ideally in a multi-role environment (admin/student/preceptor)
- Comfortable navigating settings related to user permissions, scheduling, evaluations, and custom reporting
- Ability to work independently and collaboratively in a fast-paced, remote-first team
Benefits
- Fully remote work environment with flexible scheduling
- Competitive salary and benefits
- Professional development opportunities in a growing edtech company
- Mission-driven culture rooted in partnership and integrity
- Supportive and collaborative team that values your voice
