Student Success Manager

Student Success Manager role at peopleworth Employer Group, supporting learners in digital education environment from onboarding to completion, maintaining high engagement and satisfaction throughout.

Requirements

• Relevant Bachelor's degree or equivalent experience
• Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments
• Demonstrated ability to build rapport and communicate effectively with diverse learner groups
• Strong organisational and administrative skills, with attention to detail
• Experience facilitating online sessions or coaching learners (preferred)
• Familiarity with digital education platforms and online learning environments
• Empathetic, proactive, and able to handle sensitive information with professionalism
• A strong sense of accountability and ownership of learner outcomes

Benefits

• Collaborative, people-centred performance culture
• Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
• Professional growth within a purpose-driven Employer Group