IT Service Manager
PepcoGreater Poland Voivodeship, Poland
Posted March 23, 2026
Full Time
About the Company
Pepco offers affordable clothing, home products, and toys across Europe through its rapidly expanding retail chain.
Job Description
The IT Service Manager will be responsible for ensuring comprehensive coordination of IT Service Management activities for assigned business units and ensuring high-quality IT services and user satisfaction.
Requirements
- 3 years of experience in IT Service Management, IT operations, or incident/problem/change management.
- Knowledge of ITIL Service Operations processes at an intermediate-advanced level.
- Good knowledge of IT technologies in the areas: cloud, hardware, software, operating systems, computer networks.
- Experience working with ITSM tools (e.g. ServiceNow, JIRA, BMC Remedy).
- Excellent English language skills
- Developed interpersonal skills, including: building relationships, communication, conflict management, customer orientation, teamwork, and negotiation.
