IT Senior Support Engineer

The IT Senior Support Engineer supports and manages end-users, office infrastructure, and IT services within the regional office, while contributing to Pepperstone's global IT operations.

Requirements

• Deliver 1st and 2nd line IT support for regional office users
• Act as the local IT representative
• Triage, prioritize, and resolve tickets logged via JSM/Jira
• Administer and maintain standard operating environments (SOE)
• Develop and maintain knowledge articles and user guidance
• Implement process improvements and automation
• Support local infrastructure projects and global initiatives

Benefits

• Competitive salary structure
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option
• Ongoing personal development & learning opportunities
• Paid annual leave and paid sick leave
• 3 paid volunteering days per year
• Workplace Giving Program
• Periodic recognition and reward programs
• Employee Assistance Program & Wellbeing Initiatives