Senior IT Support Engineer
VideaHealthBoston, Massachusetts, United States
Posted March 11, 2026
135000 - 165000 USD
Full Time
About the Company
VideaHealth is an AI-driven dental assistant platform developed at Harvard and MIT, offering enterprise solutions that enhance patient trust, increase productivity, and deliver measurable business value. With the largest and most diverse dataset in the market, VideaHealth partners with leading DSOs and is backed by prominent venture capital firms including Spark Capital, Zetta Venture Partners, and Pillar VC.
Job Description
Senior IT Support Engineer at Videa. Hands-on individual contributor role to own and evolve IT infrastructure. Help build reliable, scalable systems and support distributed teams.
Requirements
- 5+ years of experience in an IT or systems administration role
- Hands-on experience with macOS and/or Windows endpoint management and modern MDM platform
- Strong understanding of network fundamentals (Wi-Fi, TCP/IP, DNS, DHCP, VLANs, VPNs)
- Experience managing SaaS provisioning, particularly with Google Workspace
- Familiarity with A/V systems and conference room technology
- Proactive approach to identify and resolving issues
- Strong communication skills and the ability to explain technical concepts to non-technical colleagues
- Organized and thoughtful about documentation and process
Benefits
- Competitive salary
- Equity
- Benefits
- Unlimited PTO
- 100 percent company-paid dental and vision coverage
- The opportunity to work on AI that is actually used every day
- A team of thoughtful, driven people who genuinely care
