Bilingual Spanish Customer Support Representative (Volvo Car USA)

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

Requirements

• High School diploma required; College degree is a plus
• Bilingual in Spanish and English is required - must pass assessments, written and oral.
• A minimum of one (1) year of previous customer service call-handling experience
• Roadside dispatching or emergency response experience is preferred
• Ability to work both independently and as part of a team
• Strong decision-making skills, using logic and intuition
• Excellent organizational skills
• Excellent communication skills, both written and verbal
• Experience communicating via phone, email, text, or other written forms, adjusting style as needed
• Creative problem-solving and troubleshooting abilities
• Speed and accuracy in typing

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)