Customer Care Representative 2
PerceptaRizal, Philippines
Posted April 10, 2026
Full Time
About the Company
Percepta is a global customer relationship organization that specializes in end-to-end contact management for clients' customers, prospects, suppliers, and distribution networks. Leveraging a worldwide footprint, the company delivers multilingual, multichannel customer experience solutions—including call centers, outbound marketing, lead generation, and social media engagement—across diverse time zones. Its focus on integrating CRM, customer lifecycle, and loyalty programs positions Percepta as a specialist in optimizing the full customer journey. The firm's ability to scale complex, language-rich operations while maintaining high satisfaction metrics sets it apart in the customer experience industry.
Job Description
The Customer Support Representative will provide timely and professional service in response to a wide variety of inquiries and concerns by using available resources to US retail customers and dealers.
Requirements
- High school diploma required
- 6 months Customer Service experience required
- Previous experience supporting customers through phone and chat preferred
- Experience or interest in working with technology is preferred
- Experience with customer contact systems
- Adaptability and flexibility to work within different channels within the program as needed
- Solid computer skills, internet-savvy, and experience using CRM software
- Ability to type and speak at the same time
- Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
- Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
- Experience working in the automotive or wireless telecommunications industry is an asset
- Strong customer service skills
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Retirement plan
- Career development opportunities
