We're looking for a Customer Success Manager to be the trusted partner for customers of a globally recognised automotive products and services provider. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences.
Requirements
- Fluent in Dutch & English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship-building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confident engaging with customers, internal teams, and partners
- Customer-first mindset with strong problem-solving ability
- Relevant professional experience
Benefits
- 22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology