TTEC to Percepta Openings

As an Automotive Customer Service Representative, you'll provide online customers with a professional sales experience, assisting with pre- and post-purchase support, purchase transactions, and providing navigational assistance. You'll be part of creating and delivering amazing customer experiences while enjoying a unique culture.

Requirements

• High school diploma (required); some college or vocational training preferred
• Strong problem-solving and troubleshooting experience
• Sales Experience (required)
• An automotive background is preferred
• Parts/Service Advisor experience is preferred
• Solid typing skills (30 WPM with 80%) and experience using CRM software
• Must be fluent in English (written and verbal)
• Exceptional communication skills
• Ability to document reference materials
• Strong computer and Internet skills
• Strong Customer Service skills
• Ability to navigate for customers who are having difficulty locating parts
• Ability to advise and educate customers in a way they can understand
• Possess patience when locating parts or catalog items for non-technical customers
• Ability to learn quickly and eagerness to learn new problem-solving techniques
• Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
• Ability to work with minimum supervision, multi-task, problem-solve, and prioritize
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
• Successful completion of our written skills assessment is required

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Award-winning Employee Rewards Program (Perci Perks)