Customer Solutions Associate

Perchwell is seeking a Customer Solutions Associate to provide fast, accurate, and thoughtful support to customers, identify root causes of issues, and improve internal systems to drive customer satisfaction and product improvements.

Requirements

• 2 to 6 years of experience in solution architect, customer success, or technical support roles
• Experience working with and owning ticketing systems (Intercom, Zendesk, Salesforce, or similar)
• Experience with AI-enabled support tools or automation systems
• Strong written and verbal communication skills with a customer-first mindset
• Proven ability to troubleshoot issues and explain solutions clearly
• Highly organized with the ability to manage multiple priorities in a fast-paced, start-up environment

Benefits

• Flexible PTO
• 10 paid company holidays
• 401K with a company match
• Medical, dental, and vision plans
• HSA and FSA options
• Commuter benefits
• Parental leave
• Company-wide onsite or offsite each year