As F&B Supervisor, this person is responsible for managing the daily service and operations at property F&B outlets, delivering the highest level of service and experiences for all guests, and maximizing AGC and revenue.
Requirements
- Accountable for the financial performance of the department.
- Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
- Ensure staff members follow proper procedures for ordering, pouring, and cashiering.
- Coordinate all aspects of groups with reservations in the restaurant, banquet and bar.
- Responsible for monthly beverage inventory.
- Responsible for the organization of the liquor room and beer/wine cooler. Maintain inventory log. Enforce policies regarding these areas including liquor requisitions.
- Responsible for the liquor par levels in beverage areas.
- Set up and monitor food and beverage events and promotions.
- Hold a pre-shift meeting with staff prior to reporting to stations.
- Be prepared for each daily activity and review any variations with management and staff.
- Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
- Consistently monitor the performance of associates on an on-going basis and provide feedback.
- Reward, discipline, and document associate performance and provide timely counseling.
- Properly handle all administrative work including interviewing, hiring, performance appraisals and terminations of staff.
- Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Maintain close control and inventory of uniforms, supplies, and equipment.
- Prepare and post weekly schedules in accordance with guest needs and staff availability.
- Carries out supervisory responsibilities in accordance with hotel policy and applicable laws.
- Ensure all associates are safety conscious and trained in safe work practices.
- Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
- Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
- Participate in Hotel Manager on Duty Program.
- Must be TIPS and Food Safety certified as required.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Benefits
- Paid time off
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
