Customer Service Supervisor

We are seeking a passionate and experienced Customer Care Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer satisfaction by leading, coaching, and supporting a dedicated team of Customer Care Administrators.

Requirements

• Post-secondary degree or diploma in a related field, or equivalent experience
• Minimum 3 years' of experience in a customer service or order fulfillment role with experience leading a team
• Proven ability to inspire and develop teams by setting clear expectations and fostering a culture of accountability and service excellence
• Customer-service oriented with strong influencing abilities
• Demonstrated leadership and team development skills
• Excellent conflict resolution and problem-solving capabilities
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Exceptional verbal and written communication skills
• Ability to prioritize multiple tasks effectively in a fast-paced environment

Benefits

• Health (including paramedical), Vision & Dental
• Life Insurance
• Short-Term & Long-Term Disability
• Company Matching RRSP
• Tuition Reimbursement
• Company Bonus