Customer Support Specialist

Perlego is a digital learning platform seeking a Customer Support Specialist to join their CX team. The role involves responding to customer enquiries, flagging emerging trends, and maintaining first-response-time targets. The ideal candidate has previous experience in customer support and excellent written English skills.

Requirements

• Previous experience in customer support, help desk, or similar frontline role
• Excellent written English with a warm, clear communication style
• Strong attention to detail and the ability to follow documented processes accurately
• Comfort working with technology — you can pick up new tools quickly and troubleshoot basic technical queries
• A methodical, organised approach to managing multiple tasks and priorities
• Empathy and patience when dealing with frustrated or confused customers
• Reliable availability during core hours (2–6 pm GMT, Monday–Friday)

Benefits

• Flexible hybrid working environment
• L&D budget for online courses, subscriptions, or books
• Dedicated Learning Time to focus on new skills
• 22 days annual leave + 1 additional day per year of service
• Office Reset (additional days off between Boxing Day and New Year)
• Flexi Bank Holidays
• Flexible short-period remote working overseas
• Sabbatical after 3 years; 1-month paid sabbatical after 5 years
• Personal Days for life events
• Private medical, optical, and dental insurance
• Cycle to Work Scheme
• Regular social events and activities
• Competitive matched parental leave and phased return to work