Technical Engineer

Join our team as a Professional Services Technical Engineer on a fixed term basis to deliver exceptional customer experiences and maintain smooth operations. You'll lead data transfers, maintain and enhance data migration tools, and collaborate across teams to deliver seamless solutions for our customers.

Requirements

• Lead and manage data transfers within the professional services team
• Maintain and improve the.NET-based split tool for migrations
• Collaborate with Customer Success, Product, Dev, and DevOps teams
• Perform thorough pre- and post-migration testing
• Generate accurate reports on migration outcomes
• Troubleshoot technical issues reported by customers and support teams
• Reproduce issues, identify root causes, and escalate complex problems
• Provide clear instructions to customers for temporary fixes
• Contribute to documentation, knowledge bases, and troubleshooting guides
• Escalate critical issues to senior technical staff with detailed recommendations

Benefits

• 25 days holiday
• Contributory pension scheme
• Cycle to work scheme
• Staff discounts portal
• Employee Assistance Programme