Call Center Agent- Home Office & Remote Arizona
PerunHRPhoenix, Arizona, United States
Posted December 12, 2025
Full Time
About the Company
PerunHR is a talent acquisition and outsourcing firm founded by Stefan Markovic, leveraging over eight years of industry experience to deliver end‑to‑end recruiting, sourcing, interviewing, assessment, and onboarding services. The company specializes in Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), labour and foreign workforce solutions, and custom job‑description and resume creation. PerunHR differentiates itself through a client‑centric, innovative approach that tailors every engagement to the unique needs of each organization. By treating clients as partners, the firm aligns its success with that of its collaborators, driving measurable growth and operational excellence.
Job Description
Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services. Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
Requirements
- High school diploma or a combination of education and experience
- Strong grammar and communication skills
- Strong computer skills and the ability to use multiple systems at the same time, while answering calls
- Demonstrated success in providing exceptional customer service on the phone and via email
- Fluent English required; English and Spanish would be beneficial
- Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
- Demonstrate regular attendance and adherence to call center schedule