Customer Experience Representative

We are seeking a Customer Experience Representative to join our team. As a member of the PACK, you will manage a large volume of inbound and outbound communication, identify and address customer and client needs, and meet customer experience department targets.

Requirements

• Excellent communication skills, including active listening and clear, professional articulation
• Quick learner of software platforms and programs; flexibility to shift protocols as required
• Detail-oriented work ethic with strong time management skills; able to multitask, manage time, and prioritize projects successfully
• Positive growth mindset with the ability to solve problems in a fast-paced, dynamic environment; alleviate and de-escalate conflicts, and escalate tactfully as needed

Benefits

• Medical/Dental/Vision/HSA benefits
• Company sponsored Life Insurance and Short Term Disability
• 401(k) with 3% match
• Paid time off accrual
• Paid holidays
• Optional remote work days
• Paid Family/Military/Bereavement leave