Clinical Outreach Specialist

The Clinical Outreach Specialist role will drive PHIL’s engagement with Health Care Providers by directly engaging with HCPs and their offices, developing rapport, and educating them on PHIL processes. The ideal candidate will have prior experience working in physician offices or other healthcare delivery environments and excellent communication skills.

Requirements

• Prior experience working in physician offices or other healthcare delivery environments
• Prior experience with electronic health record (EHR) platforms
• Has a working understanding of medical prescription processing, including electronic prescription submission and prior authorization processing
• Experience in making cold outreach calls
• Strong interpersonal skills to engage with offices and develop good working rapport with office staff and physicians alike
• Willingness to learn and understand operational workflows in order to quickly determine root causes and to help suggest solutions
• Can pinpoint and diagnose feedback from HCPs and turn it into meaningful and actionable insights to drive improvements across the organization
• Can communicate professionally and courteously to reduce HCP churn and improve patient outcomes
• Solution-oriented approach to find sustainable solutions for our HCPs
• Excellent written and oral (phone) communication skills
• Team player who wants to help build up others
• Ability to be flexible in daily work activities as strategies and program needs change

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation
• Full benefits (medical, dental, vision)
• 401(k)