L1 Engineer - JIRA/Confluence - Bangalore
PhotonBengaluru, Karnataka, India • Chennai, Tamil Nadu, India
Posted October 16, 2022
Full Time
About the Company
Photon is a global leader in AI and digital solutions, accelerating AI adoption and enabling Fortune 100 clients to stay agile and future-ready. With expertise in IoT, API management, big data analytics, and more, Photon combines AI management, digital innovation, and engineering excellence to drive lasting transformation for F500 clients across billions of touchpoints daily. Employing thousands worldwide, Photon's comprehensive suite of services positions them as a distinctive player in the converging digital and AI landscape.
Job Description
The role involves assisting a Technology Support team by classifying Service Calls/Tickets, collecting relevant data, troubleshooting issues, and escalating tickets as needed. The ideal candidate will have strong communication and organizational skills, as well as the ability to work in a fast-paced environment with varying hours.
Requirements
- Classify Service Calls/Tickets (L1, L2 & L3)
- Collect and document relevant data for issues
- Troubleshoot reported issues
- Strong communication and organizational skills
- Excellent interpersonal skills
- Multi-tasking and solid time management skills