Vice President - Customer Success / NY
PhotonNew York, New York, United States
Posted May 12, 2025
Full Time
About the Company
Photon is a global leader in AI and digital solutions, accelerating AI adoption and enabling Fortune 100 clients to stay agile and future-ready. With expertise in IoT, API management, big data analytics, and more, Photon combines AI management, digital innovation, and engineering excellence to drive lasting transformation for F500 clients across billions of touchpoints daily. Employing thousands worldwide, Photon's comprehensive suite of services positions them as a distinctive player in the converging digital and AI landscape.
Job Description
This is a full-time Vice President position focused on Customer Success for a Fortune 500 company. The role involves P&L responsibility, strategic planning, ownership of key accounts, and ensuring customer satisfaction. The company has experienced significant growth over the past 20 years.
Requirements
- Take P&L responsibility for a portfolio of F500 clients
- Complete ownership of strategic planning, roadmap for growing the accounts
- Initial account analysis following by quarterly growth targets
- Take ownership to grow revenue at existing key accounts and mine new accounts and customers
- Take ownership on key metrics such as Project Profitability and Revenue growth
- Bottom line accountability for Governance and Customer Satisfaction
- Maintain the customer satisfaction score on an average of 4.0 & above (out of 5) on a project interaction
