Vice President - Customer Success

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. We help clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.

Requirements

• 10+ years of overall experience in leading customer oriented teams at a senior level
• Degree in engineering or equivalent
• Strong Understanding of business & technology
• Strong Negotiation & Consultative Abilities
• Ability to understand, articulate and manage customer expectations
• Experience dealing with a variety of complex accounts & building relationships at C- Level
• Experience in working with remote teams effectively
• Ability to work in a fast paced, ever changing, start-up environment
• Informal and people-centric approach to work and getting things done
• Able to quickly establish credibility with the senior leadership team
• Operating with a global mindset and leading with an external perspective
• Outstanding communication skills
• Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus

Benefits

• Medical, dental, and vision coverage
• Participation in the company 401k plan
• Paid parental leave
• Unlimited paid time off
• Flexible work hours