Customer Success Manager

PhotoShelter is a leader in visual media technology that helps photographers and creative teams work effortlessly and engage audiences instantly - all while maintaining the integrity of their content.

Requirements

• 2-3+ years of experience managing mid-market to enterprise level customers leveraging a true SaaS solution
• A strong interest/understanding of digital photo technologies, software and workflows
• Highly organized and detail oriented, but able to move fast
• Customer-focused and a personable relationship builder
• Excellent interpersonal skills and ability to write/speak professionally and succinctly
• The ability to listen, exhibit patience, and eloquently communicate difficult answers
• Experience in a client facing role with excellent customer service and problem-solving skills
• The ability to work in a fast paced, dynamic, small company environment

Benefits

• The ability to grow within a scaling team and develop rich experience in customer services/success/support change management & best practices
• An inspired environment
• Visual Media industry expertise through exposure to amazing photographers and videographers and new trends in the industry
• Benefits. We offer the usual good stuff. Competitive annual salary, 401(k) with company match, insurance coverage (medical, dental and vision, life), generous PTO, and commuter benefits.