Customer Success Manager

Join Pigment, the AI platform redefining business planning, as a Customer Success Manager. Your primary responsibility will be to ensure customers achieve high adoption and business value from using Pigment, with a focus on high-volume, lower-value accounts.

Requirements

• Manage and maintain relationships with high-volume, Mid-Market accounts
• Drive customer renewals and expansion
• Collaborate with sales teams to identify upsell and cross-sell opportunities
• Develop and implement strategies to drive customer adoption and satisfaction
• Partner with the product team to gather customer feedback and contribute to the product roadmap
• Create customer-facing messaging and content
• Collaborate with cross-functional teams to ensure a seamless customer experience

Benefits

• Competitive package
• Best health insurance with Alan Blue entirely free for you and your family
• Weekly Lunch and Lunch vouchers (Swile card)
• Subscription to Egym Wellpass for full access to gyms, studios, and wellness spaces across France
• Trust and flexible working hours
• One company offsite every year
• High-end equipment to do your work in the best conditions