FT Overnight Member Services Representative
PINNACLE FIT CLUBS LLCTerre Haute, Indiana, United States
Posted March 16, 2026
13 - 13
Full Time
About the Company
Pinnacle Fit Clubs LLC, headquartered in Rosemont, Illinois, manages over 93 Planet Fitness franchises nationwide, employing more than 1,200 fitness professionals. The company focuses on delivering accessible, judgement‑free workout environments that emphasize community, wellness, and inclusive training across cardio, strength, and hydro‑massage services. By fostering a supportive culture that rewards progress rather than shaming, Pinnacle differentiates itself as a leader in creating welcoming fitness spaces for all demographics.
Job Description
The Member Services Representative is responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. The role involves greeting and engaging with members, addressing inquiries, conducting facility tours, and ensuring a clean, safe, and inviting environment during overnight shifts.
Requirements
- Be a minimum of 16 years of age
- Be able to Lift, pull, push a minimum of 25lbs
- Have an upbeat and positive attitude
- Have punctuality and reliability
- Have exceptional customer service skills
- Have strong listening and problem-solving skills
- Have basic computer proficiency
- Demonstrate diplomacy in all interactions
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vision
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)
- 401k plan after 3 months of service