Overnight Member Services Representative
PINNACLE FIT CLUBS LLCMobile, Alabama, United States
Posted April 1, 2026
10.5 - 10.5
Full Time
About the Company
Pinnacle Fit Clubs LLC, headquartered in Rosemont, Illinois, manages over 93 Planet Fitness franchises nationwide, employing more than 1,200 fitness professionals. The company focuses on delivering accessible, judgement‑free workout environments that emphasize community, wellness, and inclusive training across cardio, strength, and hydro‑massage services. By fostering a supportive culture that rewards progress rather than shaming, Pinnacle differentiates itself as a leader in creating welcoming fitness spaces for all demographics.
Job Description
The Overnight Member Services Representative is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts.
Requirements
- Must be a minimum of 16 years of age
- Must be able to Lift, pull, push a minimum of 25lbs
- Upbeat and positive attitude
- Punctuality and reliability are a must
- Exceptional customer service skills
- Strong listener with the ability to empathize and problem solve
- Basic computer proficiency
- Demonstrate diplomacy in all interactions
- Satisfactory background check
Benefits
- FREE Black Card Membership
- Paid Time Off (PTO)
- Health Insurance
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)