Customer Success Manager - Renewals

We are hiring a Customer Success Manager to own a portfolio of customers end-to-end, including retention, renewals, account growth, and day-to-day customer management. The ideal candidate has strong commerce and operations understanding and can credibly work with teams across ecommerce operations, finance, and systems.

Requirements

• 3 to 8 years experience owning a book of business in Account Management, Customer Success, or post-sale ownership roles
• Strong customer-facing skills including structured communication and credibility with stakeholders
• Commerce fluency and understanding of ecommerce operations and systems
• Strong organization and execution skills with the ability to manage multiple accounts effectively
• Strong cross-functional collaboration skills

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment
• Unlimited vacation policy