LATAM EDI On-boarding Customer Success Manager - Ecommerce
Pipe17United States
Posted August 25, 2025
Full Time
About the Company
Pipe17 is an AI-powered order management system (OMS) alternative that connects commerce channels, automates order operations, and offers real-time visibility across the entire order ecosystem. With built-in connectivity, seamless omnichannel updates, and a composable cloud-native platform, Pipe17 provides complete workflows and an AI agent to enhance decision-making, making it faster, easier, and more flexible than traditional OMS solutions.
Job Description
Pipe17 is seeking a highly motivated EDI On-boarding Customer Success Manager to drive the end-to-end onboarding process for their ecommerce customers using Electronic Data Interchange (EDI) solutions. The role involves collaborating with cross-functional teams, managing projects, providing support, and advocating for customer needs. The company focuses on automating ecommerce operations and improving efficiency for modern merchants.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or related field.
- 3+ years of experience in customer success and/or project management.
- Solid understanding of Electronic Data Interchange (EDI) processes and standards.
- Strong project management and communication skills.
- Experience working with cross-functional teams.
Benefits
- Competitive salary
- Great healthcare + dental + vision coverage
- Retirement plan
- Pick your own equipment
- Unlimited vacation policy
