Solutions Engineer
PlainSan Francisco, California, United States • London, England, United Kingdom
Posted May 15, 2026
Full Time
About the Company
Plain is an AI-native support platform designed to help B2B teams scale customer support efficiently. Offering a range of services including API integration, multi-channel support, and internal tools, Plain enables businesses to move beyond ticket resolution and foster genuine relationships with customers. With a focus on powering support for numerous high-profile companies, Plain stands out by providing advanced technical support and operational solutions that enhance overall customer success.
Job Description
We are seeking a Solutions Engineer to join our team and drive the technical evaluation of strategic deals. The role involves building the SE function from the ground up, establishing partnerships with account executives and CSMs, and serving as a bridge between pre-sale and post-sale onboarding.
Requirements
- 4+ years in solutions engineering, sales engineering, or technical pre-sales at a SaaS company
- Ability to educate technical buyers on how the product works in real-time
- Strong technical skills, including understanding APIs, reading logs, writing SQL, webhooks, and system operations
- Excellent communication skills, with the ability to explain complex concepts to technical and non-technical buyers
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
