The Assistant General Manager (AGM) position is responsible for assisting the General Manager with managing and controlling the day-to-day operations of the gym. The AGM is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management.
Requirements
- Actively promote the philosophy, mission statement, and vision of the company;
- Assist the GM in overseeing the entire operation of the gym according to defined policies and procedures;
- Ensure the gym opens and closes promptly;
- Ensure the club's cleanliness and appearance are of the highest quality and conduct inspections;
- Assist with the oversight of all financial aspects of the company including, but not limited to earnings (EBITDA), revenues, expenses, payroll, payroll as % of revenue; and merchandise sales margins;
- Assist with member services and tracking EFT Rates, Close Rates, Tour Rates, Close Rate on Tours, Black Card Sales Rates, Retention Rates, and Fitness Training Rates;
- Assist with interviewing and hiring candidates;
- Train employees;
- Schedule staff to adequately cover operational needs and possess availability to work days, evenings, weekends, holidays, and fill in for employee absences;
- Supervise staff;
- Calculate employee hours worked and coordinate with payroll;
- Assist with preparing annual employee evaluations;
- Maintain attendance records and other records required by law;
- Assist with conducting employee and member surveys;
- Authorize expenditures;
- Assist in managing marketing efforts;
- Plan and places ads;
- Engage in competitive shopping efforts;
- Meet and greet potential members and provide them with a tour of the club;
- Answer member questions and resolve issues;
- Handle administrative tasks;
- Prepare all administrative forms and reports;
- Assist and support surrounding clubs on an as-needed basis;
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
- Embrace a service culture as an empathetic servant leader;
- Strive to be world class, humorous, inspirational, and memorable in every action we take;
- Make decisions based on what is best for our team as well as our business;
- Believe in and promote the company's core values, business philosophies, core purpose, and brand promise;
- Perform all other duties as assigned or required.
Benefits
- Positive and professional environment where our brand promise is 'Judgement Free Zone'
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
