The General Manager is responsible for managing and controlling the day-to-day operations of the club, overseeing staff, and achieving business goals.
Requirements
- Actively promote company’s business philosophies, brand promise, core purpose and values;
- Oversee the entire operation of the gym according to defined policies and procedures;
- Ensure the gym opens and closes promptly for all clubs that are not 24/7 or 24/5;
- Ensure the club’s cleanliness and appearance are of the highest quality, fix minor maintenance issues, maintain equipment, and conduct regular inspections;
- Oversee all financial aspects of the company including, but not limited to earnings (EBITDA), revenues, expenses, payroll, payroll as % of revenue; and merchandise sales margins;
- Oversee member services and track EFT Rates, Close Rates, Tour Rates, Close Rate on Tours, Black Card Sales Rates, Retention Rates, and Fitness Training Rates;
- Interview and hire new candidates;
- Coach and train employees;
- Schedule staff to adequately cover operational needs and possess availability to workdays, evenings, overnight (for 24 hour clubs), weekends, holidays, and fill in for employee absences;
- Supervise all staff and maintain knowledge of all position functions within the club;
- Calculate employee hours worked and coordinate with payroll;
- Manage performance and discipline;
- Conduct monthly and annual employee evaluations;
- Maintain attendance records and other records required by law;
- Conduct employee and member surveys;
- Manage purchasing and authorize all expenditures;
- Manage all marketing efforts and work with marketing team to plan and places external ads as well as ensuring internal advertising is being conducted;
- Oversee and engage in competitive shopping efforts;
- Meet and greet potential members and provide them with a tour of the club;
- Answer member questions and resolve issues;
- Prepare all administrative forms and reports;
- Assist and support surrounding clubs on an as-needed basis;
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
- Embrace a service culture as an empathetic servant leader;
- Strive to be world class, humorous, inspirational, and memorable in every action we take;
- Make decisions based on what is best for our team as well as our business;
- Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise;
Benefits
- Positive and professional environment
- Growth Opportunities
- Competitive pay
- 401K Retirement Fund
- Regular involvement in community outreach events
- Free employee Black Card Membership
