Service Desk Overnight

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Requirements

• Greet all members and guests upon arrival and say goodbye upon departure;
• Monitor club access to both members and non-members;
• Answer questions and handle member and guest complaints;
• Sell memberships, write agreements, and enter new members into database;
• Operate Point-of-Sale system and collect balances on past due accounts;
• Schedule appointments for fitness training sessions;
• Complete the Club Walk-Around every 20 minutes and complete checklists;
• Answer questions and give guidance to new employees;
• Perform beginning of shift and end of shift procedures;
• Perform club housekeeping including, but not limited to: cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
• Embrace a service culture as an empathetic servant leader;
• Strive to be world class, humorous, inspirational, and memorable in every action we take;
• Make decisions based on what is best for our team as well as our business;
• Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise;
• Perform all other duties as assigned or required.

Benefits

• Paid sick leave
• 401K Retirement Fund (annual discretionary employer match)
• Regular involvement in community outreach events
• Free employee Black Card Membership