The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment.
Requirements
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Schedule appointments for fitness training sessions;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to: Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
Benefits
- Positive and professional environment where our brand promise is 'Judgement Free Zone'
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- Paid sick leave
- 401K Retirement Fund (annual discretionary employer match)
- Regular involvement in community outreach events
- Free employee Black Card Membership