Customer Service Representative I
Planet Home LendingUnited States
Posted April 10, 2026
Full Time
About the Company
Planet Home Lending is a privately held mortgage‑banking firm that manages a $134 billion residential and commercial servicing portfolio, serving as a top GNMA issuer and a licensed Fannie Mae and Freddie Mac seller/servicer. The company offers a full spectrum of mortgage services—including loan originations, private‑label servicing, loss mitigation, escrow administration, and ARM programs—while leveraging an in‑house marketing team to create tailored collateral and competitive pricing for its loan officers. Dedicated underwriters, processors, and closers ensure efficient loan flow, and cross‑training across FHA, VA, USDA, jumbo, and non‑QM products gives employees continuous learning and career mobility. Planet Home Lending’s workplace culture, recognized as a U.S. Top Workplace, supports career growth across call‑center, servicing, and operations roles, making it a distinctive partner for borrowers and professionals alike.
Job Description
Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.
Requirements
- Respond to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
- Research customer issues and work towards resolution when needed.
- Update servicing system with relevant notes/comments.
- Prioritize the needs of the business, completing assigned outbound calls as inbound call volume permits.
- Complete follow-up tasks to ensure customer satisfaction and resolution.
Benefits
- 3 comprehensive Cigna or Kaiser medical plans
- Dental insurance
- Vision insurance
- Short term and long-term disability insurance
- Basic life insurance
- 401(k)
- 11 employer paid holidays
- Supplemental benefits to include life insurance, critical illness and accident plans