Technical Account Manager

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager.

Requirements

• Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
• Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.
• Identify ways to increase customer satisfaction and increase value-add for customers.
• Identify customer service opportunities and manage and direct the work of the customer’s technical resources.
• Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
• Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.
• Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.
• Coordinate with the managed services Managing Architect for technical resources assignment and allocation.
• Responds to customer technical issues and drives resolution.
• Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet
• Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.
• Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO
• Management of Microsoft FastTrack engagements

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance