Customer Solutions Specialist

Customer Solutions Specialist to join a highly motivated team in Charlotte, USA, serving as a primary point of contact for customers via phone, email, and electronic channels.

Requirements

• Serve as a primary point of contact for customers via phone, email, and electronic channels
• Manage customer orders from entry through fulfillment
• Collaborate and coordinate with internal teams to resolve issues and meet customer expectations
• Investigate and resolve customer issues related to orders, deliveries, returns, shortages, or quality concerns
• Maintain accurate customer and order information in SAP and Dynamics
• Ensure compliance with company policies, procedures, and service level standards
• Support continuous improvement initiatives to enhance customer experience and operational efficiency
• Build and maintain strong, professional customer relationships
• Contribute to a positive team environment and support shared goals
• Performs other duties as assigned to support the efficient operation of the department and organization