Customer Solutions Specialist to join a highly motivated team in Charlotte, USA, serving as a primary point of contact for customers via phone, email, and electronic channels.
Requirements
- Serve as a primary point of contact for customers via phone, email, and electronic channels
- Manage customer orders from entry through fulfillment
- Collaborate and coordinate with internal teams to resolve issues and meet customer expectations
- Investigate and resolve customer issues related to orders, deliveries, returns, shortages, or quality concerns
- Maintain accurate customer and order information in SAP and Dynamics
- Ensure compliance with company policies, procedures, and service level standards
- Support continuous improvement initiatives to enhance customer experience and operational efficiency
- Build and maintain strong, professional customer relationships
- Contribute to a positive team environment and support shared goals
- Performs other duties as assigned to support the efficient operation of the department and organization