eCommerce Customer Solutions Specialist

Join a highly motivated team in Charlotte, USA, where local expertise meets the global knowledge and values of the Plansee Group. As an eCommerce Customer Solutions Specialist, you will partner with the Customer Solutions Team to serve as a customer contact across phone, email and digital channels, managing customer orders, monitoring and resolving EDI transaction errors, and providing training support on eCommerce site functionality and ordering tools.

Requirements

• High School Diploma / associate or bachelor’s degree in related field
• 2-5 years of experience in EDI, eCommerce operations or related systems-driven roles
• Knowledge and experience with EDI transaction sets, mapping and systems
• Strong customer service mindset with a genuine passion for service
• Excellent communication skills, including professional phone & email etiquette
• Strong organizational and time-management skills with the ability to perform and prioritize priorities independently in a fast-paced environment
• Strong problem-solving and analytical skills with a solution focused approach
• High attention to detail and commitment to accuracy
• Ability to collaborate cross functionally
• Ability to remain calm, professional, and customer focused in high pressure situations

Benefits

• Equal Employment Opportunity