Customer Success Manager
PlasmidsaurusBoston, Massachusetts, United States • Chicago, Illinois, United States • San Francisco, California, United States
Posted February 8, 2026
Full Time
About the Company
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists.
Job Description
Plasmidsaurus is seeking a Customer Success Manager to scale customer experience as we grow. This role is an early and key member of our growing CS function, serving as a trusted partner to customers across academic, biotech and pharmaceutical labs, helping them maximize value from our sequencing platform.
Requirements
- 5+ years of experience in customer success, account management, or client-facing roles
- Strong scientific fluency: experience working with researchers, sequencing labs, or genomics platforms a major plus
- Excellent communicator: ability to translate technical ideas to diverse audiences
- Startup mindset: comfortable working in a fast-paced, evolving environment
- Proven ability to manage multiple accounts and priorities simultaneously
- Passion for helping customers do their best work
- Experience with CRM tools (e.g., HubSpot, Salesforce) and customer health platforms