Technical Success Manager

Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. As a Technical Success Manager, you are the technical linchpin of the customer journey and a dedicated strategic advisor for our key accounts.

Requirements

• PaaS Ecosystem Expertise: Deep experience in cloud infrastructure and developer tools, with a natural empathy for the challenges faced by modern, developer-focused organizations.
• Consulting Experience: Typically 5–8+ years in technical account management or systems engineering, with a proven ability to translate technical health into operational excellence.
• Architectural Fluency: The ability to design sophisticated technical workflows and architectures that align with diverse infrastructure standards.
• Stakeholder Mastery: High emotional intelligence and communication skills, allowing you to build trust with both C-suite executives and hands-on engineering leads.
• Linguistic Versatility: Professional fluency in both English and either French or German is required to support our EMEA portfolio.

Benefits

• Flexible PTO
• Comprehensive healthcare coverage (UK, France, Spain)
• Company stock options
• Professional development budget
• Office equipment budget
• Wellness budget
• Annual team gatherings
• Internet reimbursement
• Inclusive parental leave
• Remote work travel program