Help Desk Specialist

We are seeking an experienced Help Desk Specialist to provide hardware, software, and application support to personnel, partner agencies, and external stakeholders in the fisheries management industry. The role requires strong troubleshooting skills, excellent customer service, and experience supporting enterprise desktop environments and mission applications.

Requirements

• 2-5 years of IT help desk or desktop support experience
• Experience supporting Windows enterprise environments
• Familiarity with Active Directory account administration
• Experience with ticketing systems (JIRA Service Management or similar)
• Strong troubleshooting and customer service skills
• Ability to document technical procedures and support materials

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance