Tier 2 Help Desk
Platinum TechnologiesVirginia, United States
Posted March 27, 2026
70000 - 80000 USD
Full Time
About the Company
Platinum Technologies is a Northern Virginia based integrated solutions firm that specializes in Cybersecurity, Cloud and Digital Services to the Public Sector.
Job Description
Platinum Technologies has an opportunity for a Tier 2 Help Desk to support their Program (DTRA) providing enterprise-wide IT support to enable Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities.
Requirements
- Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6-10 years of experience
- Active DOD TS/SCI clearance
- Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment
- Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage
- Experience meeting service level goals and targets
