Client Service Representative

Client Service Representative at Plaza Home Mortgage, Inc. provides customer support and operational assistance to mortgage brokers and correspondents. Responsibilities include managing loan pipelines, providing client training, and assisting with loan approvals. The role requires excellent communication and organizational skills, as well as experience with Loan Origination Systems (LOS) and computer systems.

Requirements

• Fundamental understanding of loan program products, services, and policies
• Demonstrated skill in monitoring and overseeing loan production pipeline
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail and ability to efficiently and consistently produce accurate work
• Solid organizational and problem-solving skills
• Capability of multi-tasking in fast-paced environment with heavy volume of transactions
• Proven aptitude to work in both a team and individual environment
• Sound judgment skills essential to making quick decisions within written policy and standard operating procedures
• Flexibility and time management skills

Benefits

• Medical/dental/vision
• Paid time off and holidays
• 401(k)
• Life and pet insurance
• Employee friends and family loan
• Employee assistance program