CRM Manager

We're looking for a CRM Manager to lead high-performing lifecycle campaigns and shape the CRM strategy in line with our growth and retention goals. You'll help customers navigate our savings and investing app and work closely with design, product, and content teams.

Requirements

• Experience in CRM, lifecycle marketing, or customer engagement roles
• Strong technical proficiency with CRM platforms and marketing automation tools
• Experience with Iterable is highly desirable
• Strong analytical skills with the ability to turn data into actionable insights
• Data-driven mindset with a focus on measurable impact
• Solid understanding of segmentation, targeting, and personalisation
• Good stakeholder management and communication skills
• Customer-first mindset
• Comfortable working in a fast-paced, high-growth environment

Benefits

• Stock options
• Private health insurance
• Annual training budget
• Plum Premium
• Referral scheme: earn competitive rewards
• Flexible approach to remote working
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days
• 2 weeks sabbatical after 4 years
• Enhanced parental leave
• Annual team trip