Lead Teller

As a Lead Teller at PNC, you will coach and mentor tellers to deliver a unique customer experience, identify banking opportunities, and educate customers on financial interactions. You will also ensure daily operations and maintenance transactions are completed efficiently and accurately.

Requirements

• Coaches and mentors tellers by example to deliver a unique customer experience
• Processes a variety of customer interactions
• Educates customers on alternatives available for their financial interactions
• Identifies banking opportunities during the customer interaction and refers as appropriate
• Coaches and mentors tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
• Coaches and mentors tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs
• Coaches and mentors tellers by example with clear communication skills, transaction handling and problem resolution processes
• Assists the Branch Manager in performance management and new hire selection processes
• Coaches and mentors tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives