Lead Teller

The Lead Teller position at PNC requires coaching and mentoring of tellers to deliver a unique customer experience and improve customer financial wellbeing. The role involves processing customer interactions, educating customers on financial options, and identifying banking opportunities. The position is based in a PNC Retail Branch in Philadelphia, PA.

Requirements

• Coaches, mentors and leads tellers by example
• Processes a variety of customer interactions
• Educates customers on alternatives available for their financial interactions
• Identifies banking opportunities during the customer interaction and refers as appropriate
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers
• Coaches, mentors and leads tellers by example in performing lobby engagement activities
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes
• Assists the Branch Manager in performance management and new hire selection processes

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level
• Years of service