At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.
Requirements
- Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization.
- Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans.
- Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments.
- Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately.
- Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions.
- Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support.
- Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations.
- Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow.
- Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence.
- Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year
- between 15 to 25 vacation days each year
- dependent care reimbursement account
