Senior Technical Support Specialist
PocketHealthToronto, Ontario, Canada
Posted May 1, 2026
72000 - 80000 USD
Full Time
About the Company
PocketHealth is a connected care company that modernizes the healthcare experience by combining enterprise image exchange with AI-powered patient engagement. The platform streamlines workflows, reduces manual processes, and supports patients and providers throughout the imaging journey with features like follow-up detection, report insights, and breast health screening support. PocketHealth integrates seamlessly with patient portals, ensuring interoperability across organizations and regions, and is trusted by over 800 hospitals and used by more than 2 million patients in North America.
Job Description
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients. We're looking for a Senior Technical Support Specialist to support production healthcare systems used by providers and patients, investigating system behavior, analyzing data, and resolving escalations that impact clinical workflows.
Requirements
- 3+ years of experience supporting production software systems backed by databases (SQL Server, Oracle, MySQL, etc.)
- Comfortable writing queries to investigate data issues and validate system behaviour
- Experience troubleshooting complex applications (not just device or hardware support)
- Experience supporting business-critical platforms such as PACS, ERP, EMR, financial, education, or industrial systems
- Ability to diagnose issues at the system level, including configuration, integrations, and workflow behaviour
- Strong communication skills - able to work directly with technical and non-technical stakeholders
Benefits
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Stock options for every employee
- Comprehensive health and benefits package
