Technical Support Engineer
PocusNew York, New York, United States • San Francisco, California, United States
Posted January 22, 2025
90000 - 140000 USD year
Full Time
About the Company
Pocus is a Revenue Data Platform bolstering go-to-market strategies with actionable customer and prospect insights.
Job Description
We're looking for a Technical Support Engineer to join our team at Pocus. As a founding member of the Customer Success team, you'll work directly with customers to guide them through the customer journey towards GTM excellence. You'll have the opportunity to have outsized impact on our customers' business as a trusted partner and expert.
Requirements
- 2-4 years of relevant experience in Technical Support role at a B2B SaaS company
- Comfortable working with APIs, Salesforce, SQL/SOQL
- Experience reading code, and testing specific class/methods locally
- Excellent written and verbal communication skills
- A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
Benefits
- Best in class medical, dental, and vision plans
- A monthly wellness stipend
- 401K
- Access to mentorship programs
- 10 company holidays and discretionary vacation
- Work from home stipend
