Manager, Servicing Operations
PointPalo Alto, California, United States
Posted March 19, 2026
115900 - 128100 USD
Full Time
About the Company
Point is a real estate technology company that helps homeowners access their wealth, achieve financial flexibility, and realize life-changing goals.
Job Description
The Manager, Servicing Operations role oversees the day-to-day operations of the performing servicing team, ensuring high-quality customer service, accurate payoff administration, and effective handling of customer inquiries and escalations related to Home Equity Investment contracts and servicing activities.
Requirements
- 5+ years in mortgage servicing, fintech servicing operations, or Home Equity Investment (HEI) servicing
- Strong understanding of servicing operations, including payoff administration, customer account management, and performance reporting
- 2+ years managing or supervising customer service or servicing teams, including offshore teams or third-party/subservicer relationships
- Experience working with CRM systems such as Salesforce
Benefits
- Generous health benefits
- Unlimited paid time off
- Flexible remote and onsite work
- Fully paid parental leave
- Equity
- Financial wellness
- Extra work/life benefits
